Delivery Information
1. How long will receive my order?
Malaysia
West Malaysia – RM8
Estimated delivery: 1–4 working days after dispatch
East Malaysia – RM15
Estimated delivery: 4–7 working days after dispatch
Singapore
Shipping fee – RM40
Estimated delivery: 3–7 working days after dispatch
Notes:
• Free shipping for West Malaysia orders above RM120
• Free shipping for East Malaysia orders above RM180
• All delivery times are estimates only. Actual delivery times may vary due to courier operations, weather conditions, or public holidays.
2. How can I track my parcel?
Once your order has been shipped, a tracking number will be provided.
You may track your parcel via the courier’s official tracking system.
3. Is self-collection available?
Yes, self-collection is available.
This service is currently limited to the Johor area, with a minimum order of RM100 required for free self-collection.
Available locations include:
AEON Bukit Indah, Sutera, Tasek, and Taman Nusa Bestari 2 (nearby areas).
To arrange self-collection, please contact us via Instagram: @luxtery.jewelry
4. Is same-day delivery available?
Yes, we offer same-day delivery via Grab or Lalamove.
Delivery fees will be borne by the customer.
Kindly contact us via Instagram to arrange:@luxtery.jewelry
